February 27, 2023
Heart Rate Variability is another ‘biometric’ becoming widely used by market researchers to quantify the affective and cognitive processes of consumers. HRV is the measurement of the variability of time between an individual’s heartbeats. With advancements in technology, this can be measured using wearable and portable electrocardiogram (ECG) devices (such as fitness monitors and Apple watches), allowing researchers to evaluate the physiological arousal to brand and product information.
HRV analyses cardiovascular activity which is controlled by the Autonomic Nervous System – a bodily function that is well known to be directly affected by mental and emotional states. We know that the rhythm of the heart is irregular, but research shows that this heart rhythm pattern is affected by our feelings and emotions. In general, emotional stress – including emotions such as anger, frustration, and anxiety (negative emotions) – gives rise to heart rhythm patterns that appear irregular and erratic.
The HRV waveform looks like a series of uneven, jagged peaks. In contrast, positive emotions send a very different signal throughout our body. When we experience positive emotions such as appreciation, joy, care, and love, our heart rhythm pattern becomes highly ordered, looking like a smooth, harmonious wave.
HRV varies from person to person, which is why it is important to look at our own baseline and monitor deviations from this baseline. Key benefits are using HRV in market research are;
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Data science is the practice of extracting meaningful insights from large and complex datasets using statistical analysis, programming, and machine learning. In market research, it helps identify patterns, predict behaviours, and support data-driven decision-making across customer segmentation, trend analysis, pricing strategies, and campaign optimisation.
Customer satisfaction measures how well a product or service meets customer expectations. Customer satisfaction research gathers feedback through surveys and interviews to identify strengths, weaknesses, and improvement areas. It informs business decisions, enhances customer experience, and drives loyalty, making it essential for competitive advantage and long-term success.